Contact Us

How the team communicates

Sunrise’s support team reads and replies in English and in French. If you write in either language, your message will be handled directly. Messages in other languages may take longer to process, so sticking to English or French keeps the exchange straightforward.

What never belongs in the form

Financial details, passwords and scans of identity documents should never be sent through this contact form. The form is not an encrypted channel, and any sensitive material you submit could be exposed to third parties. Keep banking information, login credentials and copies of your ID out of any message you send here. If Sunrise ever needs to verify your identity or process a withdrawal, the casino will request those documents through its own secure portal, not through a general contact page.

Where to turn if gambling is a problem

If you are experiencing difficulty with gambling, the contact form is not the right place to start. Speak directly with a recognised gambling-support organisation in Canada that offers confidential help, and consider using the self-exclusion tools available through the operator’s account settings. These resources exist to help you set limits or step away entirely, and they operate independently of the review site. Reaching out to a support service gives you a clear path forward without waiting on a reply from the casino’s general inbox.